Privacy Policy – Mr Fortune Casino Canada

This Privacy Policy explains how Mr Fortune Casino (“Mr Fortune”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when Canadian players visit our website, create an account and use our
real money online casino Canada services, including slots, live casino games and other iGaming products.

By registering at Mr Fortune Casino Canada, depositing funds, placing bets, participating in promotions or otherwise using our services, you agree to this Privacy Policy as updated from time to time.
If you do not agree, you should stop using the site and close your account.

1. Who We Are

Mr Fortune Casino is an online casino for Canadian players operated by
Green Feather Online Limited, a company registered in Malta (company number C80735).
Green Feather Online Limited is licensed and regulated by the Malta Gaming Authority (MGA) under licence
MGA/B2C/445/2017.

For the purposes of data protection laws such as the EU/UK General Data Protection Regulation (GDPR) and
applicable Canadian privacy laws (including the Personal Information Protection and Electronic Documents Act (PIPEDA)), Mr Fortune generally acts as the
data controller for the processing of your personal information described in this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Visitors to the Mr Fortune Casino website;
Registered players who open a real money or demo account;
Affiliates and partners who interact with us through dedicated portals; and
Anyone who contacts us via live chat, email, social media or other channels.

This Privacy Policy does not apply to:

Websites or services operated by third parties that may be linked from our site; or
Provincially regulated platforms such as Ontario’s iGaming Ontario framework, which have their own privacy policies.

3. Information We Collect

When you use Mr Fortune Casino Canada as a real money online gambling site, we may collect and process the following categories of information.

3.1 Account & Identity Information

Full name, date of birth and gender;
Residential address, country and time zone;
Login credentials (username, password hash);
Contact details such as email address and phone number;
Language and currency preferences (e.g. CAD for Canadian players).

3.2 KYC, Verification & Compliance Information

In order to meet our legal obligations under anti-money laundering (AML), counter-terrorist financing and
responsible gambling regulations, we may request and process:

Copies of identity documents (passport, ID card, driving licence);
Proof of address (utility bills, bank statements, government letters);
Payment method verification documents;
Sanctions screening, politically exposed person (PEP) checks and risk assessments, where required by law.

3.3 Gaming & Betting Activity Data

To run a secure and fair online casino Canada platform, we keep detailed records of play, including:

Log-in timestamps, session length and device used;
Games played (e.g. online slots, jackpots, blackjack, roulette, live casino game shows);
Bets placed, wins and losses, bonus usage and wagering progress;
Participation in tournaments, leaderboards and loyalty/VIP programmes;
Self-exclusion flags, cooling-off periods and other responsible gambling limits you set.

3.4 Payment & Financial Information

Deposit and withdrawal history, including amounts, methods and timestamps;
Partially masked card details, e-wallet identifiers and other payment tokens;
Billing country and currency information (for example CAD for Canadian online casino transactions);
Chargeback history, fraud alerts and related risk scores.

3.5 Technical & Device Information

IP address and approximate location derived from it;
Device identifiers, operating system, browser type and version;
Cookie identifiers and similar tracking IDs;
Information about how you navigate and interact with the site and games (pages viewed, clicks, referrer URLs).

3.6 Communications & Marketing Preferences

Records of live chat, email, phone and social media conversations with our support team;
Marketing consents, language preferences and unsubscribe/opt-out history;
Feedback, complaints and survey responses.

3.7 Information from Third Parties

We may receive information about you from third parties, including:

Payment providers and banks, regarding completed and failed transactions;
Identity verification, credit reference and fraud prevention agencies;
Affiliates and marketing partners who refer you to Mr Fortune Casino.

4. Why We Use Your Information (Legal Bases)

We process personal information only when we have a valid legal basis to do so. Depending on the situation, this may be:

4.1 To Perform Our Contract With You

We need certain information to:

Create and manage your Mr Fortune Casino account;
Verify your eligibility to use our Canadian online casino services;
Process deposits, bets, winnings and withdrawals;
Provide customer support and handle your requests.

4.2 To Comply With Legal & Regulatory Obligations

As a licensed iGaming operator, we must comply with AML, counter-terrorist financing, fraud prevention and responsible
gambling regulations in Malta and relevant international frameworks.
This includes:

Conducting identity verification (KYC) and ongoing monitoring;
Recording and reporting suspicious transactions where required by law;
Enforcing age restrictions and self-exclusion tools;
Complying with tax, accounting and regulatory reporting duties.

4.3 For Our Legitimate Interests

We also process data when it is necessary for our legitimate business interests, including:

Running a safe, fair and efficient online casino and live casino platform;
Preventing fraud, abuse of bonuses, money laundering and other prohibited behaviour;
Analysing play patterns to improve games, site performance and user experience;
Protecting our legal rights and defending against claims.

4.4 With Your Consent

In some cases, we rely on your consent – for example when you subscribe to marketing communications or accept non-essential cookies for analytics and personalised offers. Where we rely on consent, you can withdraw it at any time using the tools described in this Privacy Policy.

5. Cookies & Similar Technologies

Mr Fortune Casino uses cookies and similar technologies to operate the website, deliver a smooth gaming experience and support our
casino bonuses and promotions. Cookies are small text files placed on your device when you visit our site.

5.1 Types of Cookies We Use

Strictly Necessary Cookies – required for core functionality such as logging in, maintaining your session and processing payments.
Performance & Analytics Cookies – help us understand how players navigate our lobby (e.g. which slots, table games or live dealer games are most popular) so we can optimise the site.
Functionality Cookies – remember your preferences such as language, currency and previously viewed games.
Advertising & Personalisation Cookies – used to show you more relevant offers and to measure the effectiveness of our marketing campaigns.

5.2 Managing Cookies

When you first visit the site, you will see a cookie banner where you can manage your preferences. You can also modify your browser settings to block or delete cookies. However, blocking some types of cookies may affect your ability to use our
online casino Canada services.

We do not sell your personal information to third parties. We may, however, share information with trusted third parties under strict contractual safeguards and only for the purposes described in this Privacy Policy.

6.1 Group Companies & Service Providers

We may share your data with:

Group companies and affiliated brands operated by Green Feather Online Limited;
Payment service providers, banks and financial institutions;
Game suppliers and software providers who power our slots, RNG and live casino games;
Identity verification, fraud prevention and AML service providers;
Marketing agencies, affiliates and email/SMS platforms acting on our behalf;
IT hosting, security and analytics providers.

6.2 Regulators, Law Enforcement & Legal Proceedings

We may disclose information to regulators, law enforcement agencies, courts, or other public authorities when required by law or when necessary to protect our legal rights or those of players, for example in connection with:

Compliance with MGA and other regulatory audits or requests;
Anti-money laundering investigations;
Fraud prevention, chargebacks and dispute resolution;
Court proceedings or enforceable government orders.

6.3 Business Transfers

If we undergo a corporate transaction such as a merger, acquisition, restructuring or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections and ongoing safeguards.

7. International Data Transfers

Mr Fortune Casino operates internationally. As a result, your personal information may be transferred to and processed in countries outside your country of residence, including Malta, other EU/EEA countries, Canada and other jurisdictions.

Where we transfer personal information from the European Economic Area (EEA) or the UK to a country that does not provide an equivalent level of data protection, we implement appropriate safeguards such as:

Standard Contractual Clauses approved by the European Commission or UK authorities;
Contractual data protection obligations with our service providers;
Technical measures such as encryption and pseudonymisation.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting obligations.

In particular:

Account, KYC, transactional and gaming data may be kept for a number of years after account closure in line with AML and gambling regulations, tax rules and dispute-handling requirements.
Marketing data is generally retained until you withdraw consent or opt out, after which we will keep minimal information to record your preference.
Technical logs may be retained for shorter periods for security, fraud prevention and troubleshooting.

9. Marketing, Offers & Personalisation

As a real money casino site, Mr Fortune regularly promotes welcome bonuses, free spins, reload offers, tournaments and VIP rewards. We may use your information to:

Send you emails, SMS messages or push notifications about bonuses and promotions;
Show personalised in-lobby offers based on your game preferences (e.g. slots, roulette, live casino);
Invite you to loyalty or VIP programmes tailored to Canadian online casino players.

9.1 Your Marketing Choices

You remain in control of your marketing preferences at all times:

You can manage opt-ins/opt-outs in the “Account” or “Profile” section of the site;
Every marketing email includes an unsubscribe link;
You can contact customer support to update your preferences.

Even if you opt out of marketing, we may still send you non-promotional messages relating to your account, security alerts, important service updates and regulatory notices.

10. Your Privacy Rights

Depending on your location and applicable law (including GDPR and PIPEDA), you may have some or all of the following rights in respect of your personal information:

Access – to request confirmation as to whether we process your personal information and to receive a copy.
Rectification – to request correction of inaccurate or incomplete data.
Erasure – to request deletion of certain data where there is no longer a legal basis for us to retain it.
Restriction – to request that we suspend certain processing activities in specific circumstances.
Portability – to receive certain information in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.
Object – to object to processing based on our legitimate interests, including profiling, and to direct marketing.
Withdraw Consent – where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, please contact us using the details in the Contact Details section below. We may need to verify your identity before responding. Some rights may be limited by regulatory obligations (for example, we may not be able to delete data that must be retained under AML or gambling laws).

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or, for EU/EEA matters, with the Office of the Information and Data Protection Commissioner in Malta.

11. Security

Mr Fortune Casino takes the security of your information seriously. We implement technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration, including:

Use of encryption and secure (HTTPS) connections;
Access controls and authentication for staff accounts;
Segregation of duties and role-based access to sensitive data;
Regular monitoring, logging and security reviews of our online casino systems;
Policies and training for staff on data protection, confidentiality and security.

No system can be guaranteed 100% secure. However, we continuously review and update our safeguards in line with industry standards for licensed iGaming operators.

12. Minors & Responsible Gambling Data

Mr Fortune Casino is strictly for adults. You must be at least 18 or 19 years old, depending on the legal gambling age in your province or territory, to create an account and play for real money.

We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data or created an account, we will take steps to close the account and delete or anonymise the data, subject to any legal obligations.

We may process information relating to your responsible gambling tools (deposit limits, loss limits, time-outs, self-exclusions, reality checks) to:

Apply and enforce your limits across our casino products;
Monitor for signs of problematic or harmful gambling behaviour;
Comply with our licensing and responsible gambling obligations.

13. Third-Party Links & Content

Our website may contain links to third-party websites, apps and services, including review sites, affiliate partners and social media platforms that mention Mr Fortune Casino Canada. These sites have their own privacy policies and practices, which may differ from ours.

We are not responsible for the privacy practices, content, cookies or security of any third-party site. We encourage you to review the privacy policy of every site you visit before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, in applicable laws or in regulatory guidance for
online casinos and sports betting operators.

When we make material changes, we will take appropriate steps to inform you, such as posting a prominent notice on the site, updating the “last updated” date or sending you a direct notification. Your continued use of Mr Fortune Casino after any changes take effect will constitute your acceptance of the updated Privacy Policy.

15. Contact Details

If you have any questions about this Privacy Policy, our handling of personal information or your privacy rights, you can contact us at:

Mr Fortune Casino – Privacy Office
Green Feather Online Limited
Elite Business Centre, Trejqa ta’ Box Box
Msida, MSD 1840, Malta.

Email: [email protected]
(or use the “Contact Us” or live chat function while logged in to your Mr Fortune account).

We will do our best to respond to your request or complaint promptly and to work with you to resolve any concerns about privacy and data protection at Mr Fortune Casino Canada.